Community Awareness (CA)
About Community Awareness
The members of Sarnia Lambton CAER actively build relationships with stakeholders as part of their commitment to social responsibility. Connections are established and actively strengthened with neighbours, employees, contractors, etc. to ensure awareness of hazards and how associated risks are managed.
All legal requirements for community awareness are identified and met or exceeded to anticipate, assess and eliminate all health, environmental and social impacts associated with member facilities.
Specific efforts are made to identify groups of stakeholders and to define appropriate communication strategies that include the exchange of information and feedback toward a model of continuous improvement. Bridges are built over time between member companies and individuals/organizations that voice a wide range of concerns, needs, and aspirations.
Tools and Processes
It is relatively uncommon for member companies to create stand-alone programmes for stakeholder engagement – rather, the preferred method is to embed these connections into existing internal programs. For example, selection of vendors, procurement of specific products and equipment, contractor management, human resource programs, internal and external communication programs, and promotional events can all integrate stakeholder engagement as an inherent part of normal internalized systems.
Sarnia-Lambton CAER has worked with member companies and government representatives to develop a regional tool, process, and guideline for public notifications for abnormal events and emergencies. CAER member companies utilize this guideline to incorporate regional practices into their site specific operations.
Examples of Non-Emergency Abornomal Events
- Unplanned releases
- Abnormal noises
- Flare / Stack Smoke
- Changes in Traffic
- Increases associated with construction
- Road closures adjacent to the site
- Abnormally high flaring activity
- Start-up activities
- Shut-down activities
- Controlled process release to flare header
- Emergency equipment deployment
- Responder practice drills
- Fire water / deluge system testing
- Injury/illness response not requiring CAER Emergency Code
CAER Non-Emergency Notifications To The Public
As the new system activates, CAER member companies will review the above guidelines and develop site-specific criteria for when to notify the public of non-emergency events. When internal reporting thresholds are met, our CAER members will access the SL CAER Everbridge regional notification tool. This tool allows messages to be created and then delivered out to the public using texts, emails, recorded phone message, and posting on social media and website.
Prepare for an Emergency
72 Hour Supply Kit
One of the best ways you can prepare for emergencies is to have enough supplies at home to feed and care for you and your family for at least three days following a crisis or disaster. This is called a 72 Hour Emergency Supplies Kit.
If it is safe to remain at home, people and pets will often be more comfortable and less stressed staying at home, versus relocating to an emergency shelter. Also, when residents who have been minimally impacted by a disaster can look after themselves, it allows emergency responders and municipal officials to focus on people who have perhaps suffered significant loss.
Your 72-Hour Emergency Supplies Kit should include the following items:
- “special needs” items for any member of your household (i.e. baby formula, diapers, prescription medication etc.)
- first-aid supplies (bandages, adhesive tape, antibiotic ointment, antiseptic towelettes, cleansing agent or soap, cold pack, eyewash solution, cotton swabs, disposable gloves, gauze pads, hydrogen peroxide, lip balm etc.)
- a change of clothing for each household member (footwear as well)
- candles and matches or lighter
- a sleeping bag or bedroll for each household member (in case you have to evacuate)
- flashlight and batteries
- battery-powered radio and extra batteries
- duct tape
- non-perishable food (this should be replaced every year)
- bottled water
- whistle (in case you need to attract someone’s attention)
- playing cards or games
- toilet paper and other personal care supplies
- extra car and house keys
- extra cash (change too – for vending machines etc.) and copies of important family documents (birth certificates, passports and licenses). Copies of essential documents should also be kept in a safe location outside your home – in a safe deposit box or the home of a friend or family member who lives out of town is a good idea.
Consider preparing an emergency kit for each of your vehicles as well. If you ever become stranded in a remote area or snowstorm, having some essential supplies may help keep you and your passengers safe.
During an Emergency
During an emergency, it may be helpful to keep the following items in mind:
- Tune to a local radio station and listen for information and instructions from emergency officials. Do as emergency officials advise and stay away from the disaster scene. Be prepared to relocate if advised to do so and follow all instructions carefully. The main local radio stations serving Lambton County are: 1070 AM CHOK, 103.9 FM CHOK, 99.9 FOX FM, 106.3 COOL FM.
- Visit a news media or municipal website, or follow their official social media feeds, for information and instructions.
- Do not call 9-1-1 looking for information about an emergency. Only call 9-1-1 to report an emergency or if you or someone else needs police, fire, or medical assistance. If you are looking for information following or during a major emergency, 211 Ontario will be activated by County or municipal officials to handle information calls from residents. Simply dial 2-1-1 to connect to a call-taker.
- Do not use your telephone (either land-line or cellular) unless it is absolutely necessary (i.e. you are calling for assistance or checking on the welfare of someone who might be in trouble). Telephone usage often soars during disasters, but telephone systems are not designed to allow every customer to use their phones at once. If telephone networks are overwhelmed, people in need of assistance might not be able to reach 9-1-1, and emergency responders might not be able to communicate with one another.
- Keep your 72 Hour Emergency Supplies Kit handy when you have to take shelter (i.e. during a Tornado Warning).
Shelter In Place
When an incident involves the release of dangerous chemicals, emergency officials will often instruct you to go indoors and stay indoors or “shelter-in-place”.
If you are advised by emergency officials to shelter-in-place please stay inside for your own protection. Most buildings will seal well enough to hold enough air supply for several hours – often long enough for vapours in the air to dissipate.
Steps to Take When Sheltering-In-Place During a Chemical Emergency or Release
- Close and lock all windows and exterior doors (locking doors and windows may help them seal better).
- Turn off heating and air-conditioning systems that draw air from the outside (keep the outside air out, and the inside air in).
- Use duct or other wide tape to seal cracks around doors and any vents into the room (using plastic sheeting may create an even better seal)
- Close fireplace dampers, if applicable.
- Get your emergency supplies kit, make sure the radio is working and keep it on to obtain information and instructions.
- Go to an interior room that’s above ground level (if possible, one without windows). In a chemical release, an above-ground location is preferable because some chemicals are heavier than air, and may seep into basements even if the windows are closed.
- Listen to instructions given over the radio – CHOK 1070 AM / 103.9 FM. Monitor your radio until you are told all is safe, or you are advised to evacuate. Local officials might call for the evacuation of specific areas in your community that are at greatest risk. Responders or municipal officials will let you know when it is safe to go outside.
- You may also call the CAER Industry Update Line (1-855-4SARNIA or 1-855-472-7642) to hear information about non-routine industry activity such as unusual noises, alarms, training activities, high flaring and industrial incidents.
- Don’t forget to bring pets indoors too.
One of the largest chemical-based, peacetime emergencies happened the night of November 10, 1979 in Mississauga, Ontario. A 106-car freight train derailed and one car, carrying propane, exploded threatening to rupture other tank cars carrying chlorine.
Municipal officials made the decision to evacuate nearly 218,000 residents.
If local authorities advise you to leave your home due to a chemical emergency, it means there is a potential or existing threat to your safety, so please take their advice immediately. An evacuation is often initiated when it is more dangerous to stay in place, than it is to leave. The threat could be a fire or a potential explosion. Listen to your radio and follow the instructions of local emergency or municipal officials, keeping these simple tips in mind:
- Wear long-sleeved shirts, long pants and sturdy shoes so you can be protected as much as possible.
- Take your emergency supplies kit.
- Take your pets with you – do not leave them behind (Most evacuation centres will try to accommodate pets, but it is best to make plans ahead of time and find other lodging for them).
- Lock your home.
- Collect family members or go to the place designated in your family plan as a meeting place.
- Use travel routes specified by local authorities. Don’t use shortcuts – certain areas may be impassable or dangerous.
- Stay away from downed power lines.
- If you go to an evacuation centre, sign up at the registration desk so you can be contacted or reunited with family and friends who will be looking for you.
- Contact your out-of-area emergency contact to let them know what has happened, that you are okay, and how to contact you.
- Listen to your radio (1070 AM/103.9 FM) for the most accurate information about your area. Remaining on one station is the best way to monitor for information.
- Leave natural gas service ‘on’ unless local officials advise you otherwise. You might need gas for heating and cooking when you return, and you will need to contact your utility company to reconnect appliances or restore gas service in your home once it’s been turned off. In a disaster situation, it could take weeks for someone to respond to turn your gas back on.
- If instructed to so do, shut off water and electricity before leaving.
- Sign up to receive MyCNN alerts on your mobile devices.
For more information on how to prepare and and be ready to act in the event of an emergency, visit the County of Lambton’s Emergency Preparedness website by clicking HERE.
Regional Priorities and Strategies
In 2018, Sarnia-Lambton CAER members held community workshops to receive feedback on organizational effectiveness and formulate a community engagement plan moving forward. These community workshops helped to enhance relationships and build trust with key stakeholders. It also allowed the organizations to effectively respond to improvement suggestions tabled by the National Advisory Panel, Chemistry Industry Association of Canada, and Canadian Fuels Association, and demonstrate a commitment to stakeholder engagement. Following these workshops, CAER members identified five key focus areas for continuous improvement:
- Emergency Planning and Preparedness
- Incident/Operational Change Communications
- CAER and SLEA Organizational Effectiveness
- Community Advisory Panel Effectiveness
- First Nations Engagement
CAER has facilitated sessions to enhance regulatory clarity and to create alignment across the region on site and regional efforts to ensure compliance with the Environmental Emergency Regulations, 2019 under the Canadian Environmental Protection Act, 1999. E2 prescribes specific regulatory submissions, development of an environmental emergency plan, and annual testing. Members of the public who could be affected by an environmental emergency need to be made aware of this risk before, during and after an emergency. Facilities must inform the public about possible risks and impacts, as well as the actions the facility will take to reduce these effects on the environment and human health.
In early 2020, Sarnia-Lambton CAER, in conjunction with the IEC and SLEA, extended its reach and influence across the region to help ensure that the risks associated with COVID-19 were understood and best practices and learnings were shared as part of a regional commitment to continuous improvement.
Before Ontario was under a State of Emergency, member companies, contractors, and building trades began to share insights and best practices to prepare for the escalation of the pandemic. Through the regional partnership, an effort was made to formally connect with Lambton Public Health. The IEC 7-7-7 Committee began to meet weekly to share learnings from our worksites as the pandemic evolved and new controls were developed and implemented. This model of collaboration continued throughout the year under the leadership of the Sarnia Construction Association.
In response to the pandemic, CAER, the IEC, and SLEA helped facilitate significant donations of personal protective equipment (PPE) and sanitizing products to Bluewater Health from stakeholder and member companies, while a number of member companies also made contributions directly to the Hospital.
In addition to making a $40,000 donation to the City of Sarnia to help set up the Field Hospital at Lambton College in the event of an influx of COVID-19 patients in the region, CAER, the IEC, and SLEA also made the MyCNN technology available to area municipal officials, enabling the rapid sharing of information to the public in response to the pandemic.
CAER member companies and stakeholders maintain traffic control boxes throughout the Sarnia-Lambton area that aid in response to emergency situations. These boxes, as well as air monitoring stations located throughout the region, includes signage that indicates how area residents can receive information on emergencies
CAER leads the coordination of Emergency Preparedness Day as an annual regional event. EP Day showcases the response capabilities, emergency management procedures, and preventative measures of Lambton County municipalities, first responders, industrial sites, and emergency management companies.
EP Day is the region’s single largest community event dedicated to emergency awareness and education. Traditionally held at Clearwater Arena in Sarnia, EP Day brings together elementary school aged students from both the Lambton Kent District School Board and St. Clair Catholic District School Board as well as community emergency management stakeholders in an engaging and educational day of demonstrations, interactive displays, and conversations that underline the importance of being prepared for a wide variety of emergency situations.
In response to the COVID-19 Pandemic, the BASES leaders identified that the EP Day event could not be held safely. The members of CAER connected with local leaders and stakeholders to develop engaging resources for use in the classroom. This exercise then expanded to include environmental programming from the St. Clair Regional Conservation Authority, safety programming from the Industrial Educational Co-Operative, and emergency preparedness messaging from CAER. The resulting project team is now developing an annual cycle of program development and deployment with a broader objective of regional sustainability.
CAER and its member companies work closely with the Lambton Kent District School Board and St. Clair Catholic School Board to coordinate a range of activities and educational opportunities, including EP Day. This collaboration allows for CAER members to share important information with students and teachers both in the classroom and through important initiatives like Partners Active in Resource Sharing (PAIRS).
Local Government Website Resources
Get access to local government resources related to emergency preparedness:
Industry Website Resources
Use these resources to access local industry resources related to emergency preparedness:
CAER member companies actively engage with their immediate neighbours through regular sharing of correspondence, electronic postings or even face to face meetings as appropriate. CAER member sites may extend these efforts to the broader Sarnia-Lambton community through website postings, radio advertisements, community newsletters, and more. In some cases, town halls are arranged to provide open access to company officials where residents can directly engage with industry officials. All efforts to share information increases understanding, familiarity, control, and trust – and aligns with the Accountability element of Responsible Care®.
Public Official Visits
CAER member companies collaborate with local governments on a variety of topics and in several ways. Occasionally, this will involve hosting local government officials on site to review facility operations, response plans, and best practices in an effort to ensure expectations are clear and all roles and responsibilities are understood. Meetings between corporate and public officials provides an opportunity to align on strategic corporate priorities and governmental policy.
CAER committees facilitate an open exchange of information between company and municipal response professionals. Where appropriate, companies will invite municipal response teams to visit their site and discuss specific response scenarios. The reviews may include:
- Special precautions associated with operations, maintenance, or capital projects
- Emergency response team mobilization, communication and SIMOPS
- Process safety information including sensors (flame, heat, vibration, LEL, etc.), emergency shutdown systems, blast zones, shelters, deluge, use of fireproofing, etc.
- Site mustering and evacuation protocols
- Existing audio/visual alarm systems
- Specialized response equipment and/or specific response procedures required that ensure the safety of response teams